Departures from Piazzale Roma: cross the Calatrava Bridge, the transparent bridge that connects Piazzale Roma to the railway station. Once off the bridge, turn left and you will be near the KFC restaurant. It will be right in front of it, in Fondamenta Santa Lucia, that the blue boat of VIDALI GROUP will land. Departures from Riva degli Schiavoni: the landing place is the "Cornoldi" at Riva degli Schiavoni, 4142. It is a 5-minute walk from Piazza San Marco. Along Riva degli Schiavoni you cross 4 bridges (the last one is the one of Hotel Metropole). At the landing over the fourth bridge you will find moored the blue boat of VIDALI GROUP. Contacts: Fixed phone: +390414769400 Mobile phone: +393394651532 Mobile phone: +393394651591 It is possible to change the date, up to 24 hours before the departure of the selected tour, by contacting the suppliers (see purchase voucher). In the case of NO SHOW, no kind of reimbursement will be made.The customer is entitled to a 100% refund in the event of: cancelled service due to boat failure or adverse weather conditions that prevent navigation.The customer is entitled to a 50% refund in the event of: disservice as a serious delay of the boat (over 30 minutes)